Official Documents

Shoe33 Terms & Conditions
Malaysia's Online Casino Platform

Please read these terms and conditions carefully before registering or using shoe33's services. By using our platform, you agree to all the terms set out below.

Last updated: 1 January 2026

Key Summary of shoe33 Terms

Six key things you need to know before using the shoe33 platform.

18+ Age Requirement

Only individuals aged 18 and above are permitted to register and use shoe33's services. Registration by minors is strictly prohibited and any such account will be closed immediately.

One Account Per User

Each individual is only permitted to hold one active account at shoe33. Maintaining multiple accounts is a violation of our terms and may result in all associated accounts being suspended or permanently closed.

Payments in RM

All deposits and withdrawals at shoe33 are processed in Malaysian Ringgit (RM). Accepted methods include Touch 'n Go eWallet, GrabPay, Boost, DuitNow, and FPX. The minimum deposit is RM 30.

Bonus & Promotion Terms

All bonuses are subject to the wagering requirements specified. Bonuses cannot be withdrawn directly without fulfilling the relevant wagering requirements within the stipulated timeframe.

Account Security

Members are responsible for keeping their account password confidential. shoe33 will never ask for your password through any channel. Report any suspicious activity to our support team immediately.

Fraud Prevention

Any attempt at fraud, use of bot software, system manipulation, or collusion between players is strictly prohibited. shoe33 reserves the right to seize account balances and report fraudulent activity to the relevant authorities.


This Terms & Conditions document is a binding agreement between you (the member) and shoe33. By registering an account or using any of our services, you confirm that you have read, understood, and agreed to be bound by all terms contained in this document.

1Acceptance of Terms

These Terms & Conditions ("Terms") govern the use of the online casino platform shoe33 accessible on the shoe33.net website. These terms apply to all platform users, including visitors, registered members, and any individual who interacts with our services.

By accessing or using the shoe33, you agree to be bound by these Terms, our Privacy Policy, and all additional guidelines that may be published from time to time. If you do not agree with any part of these Terms, you are not permitted to use the services shoe33.

Continued use of the shoe33 platform following any amendments to the terms constitutes acceptance of those amended terms.

2Member Eligibility

To register and use the services shoe33, you must meet the following eligibility requirements:

  • At least 18 years of age at the time of registration.
  • An individual (not a company, organisation, or other legal entity).
  • Acting on your own behalf and not on behalf of any other person.
  • Not appearing on any list of individuals prohibited by local law from participating in betting activities.
  • Has never had an account closed by shoe33 due to a prior breach of terms.

shoe33 reserves the right to request proof of age or identity from any member at any time. Failure to provide the requested documents within the specified timeframe may result in account suspension until verification is complete.

3Account Registration

During the registration process at shoe33, you are required to provide truthful, accurate, and up-to-date information. Required details include your full name, phone number, date of birth, and a valid email address.

  • Each individual may only hold one active account. Multiple accounts are not permitted.
  • Accounts are personal and may not be transferred to or shared with another person.
  • You are fully responsible for all activities that take place under your account.
  • Your password must be kept confidential and must not be shared with anyone.
  • Any unauthorised use of your account must be reported to us immediately.

If shoe33 finds that information provided during registration is false or inaccurate, we reserve the right to suspend or close the account in question without prior notice and to withhold any associated balance pending the outcome of an investigation.

4Deposits & Withdrawals

All financial transactions on the shoe33 conducted in Malaysian Ringgit (MYR). We support the following local payment methods for deposits and withdrawals:

  • Touch 'n Go eWallet
  • GrabPay
  • Boost
  • ShopeePay
  • DuitNow
  • FPX – Online banking (Maybank2u, CIMB Clicks, and other local banks)

Minimum deposit is RM 30 and the minimum withdrawal is RM 50. Withdrawals are typically processed within 1–3 hours on business days, subject to successful identity verification. shoe33 does not charge any processing fees for deposits or withdrawals.

For security and anti-money laundering purposes, withdrawals may only be made to the same payment method used for the original deposit.

shoe33 reserves the right to request verification documents before approving a withdrawal, particularly for amounts exceeding RM 5,000. This includes a copy of your identity card (MyKad) and a recent bank statement.

5Bonuses & Promotions

All bonuses and promotions offered by shoe33 subject to wagering requirements and the specific terms stated in each offer. Please read the terms of each promotion carefully before claiming it.

  • The welcome bonus may only be claimed once per new member.
  • Bonuses cannot be withdrawn directly — wagering requirements must be met first.
  • Standard wagering requirements are between 20x and 35x the bonus value, unless otherwise stated.
  • Bonuses have a set validity period. Any bonus that expires will be automatically cancelled.
  • Each promotion may only be used for its stated purpose and cannot be combined with other offers unless explicitly stated.
  • shoe33 reserves the right to modify or cancel any promotion at any time without prior notice.

Any attempt to abuse the bonus system, including opening multiple accounts to claim bonuses repeatedly, will result in the cancellation of all bonuses and may lead to permanent account closure.

6Game Rules

Platform shoe33 offers a wide range of game categories including blackjack, poker, roulette, slots, Live Casino, lottery, Sports Betting (Malaysia Super League, EPL, badminton, cricket), and e-sports. Each game category has its own specific rules, which can be found on the respective game pages.

  • Game results are final and cannot be disputed unless there is clear evidence of a technical failure.
  • In the event of a technical disruption during gameplay, shoe33 will settle bets based on valid system records.
  • Sports Betting is subject to the odds displayed at the time the bet is placed. Changes in odds after a bet is confirmed do not affect active bets.
  • shoe33 reserves the right to void any bet suspected of being placed based on insider information or fraudulent activity.

All games at shoe33 use RNG (Random Number Generator) technology that has been independently verified by a third-party body to ensure every round is fair.

7Member Conduct

Member shoe33 are expected to behave responsibly and treat all other users and our staff with respect. The following activities are strictly prohibited:

  • Use of bot software, automated scripts, or any other cheating methods during gameplay.
  • Colluding with other players to manipulate game outcomes.
  • Money laundering through the shoe33 platform.
  • Use of offensive, threatening, or harassing language towards other players in the live chat.
  • Any attempt to hack, infiltrate, or disrupt shoe33's systems.
  • Disclosing another member's personal information without their consent.

Violation of any of the above prohibitions may result in immediate account suspension or closure, forfeiture of account balances, and legal action where necessary.

8Account Closure

Members may close their account at any time by contacting our support team shoe33 via live chat or email. Account closure requests will be processed within 3 business days.

shoe33 also reserves the right to close or suspend a member's account under the following circumstances:

  • Violation of any terms set out in this document.
  • Confirmation that the member is under 18 years of age.
  • Fraudulent activity or attempts at money laundering.
  • Self-requested suspension under the responsible gaming programme.
  • Account inactivity for more than 24 consecutive months.

Once an account is closed, any valid remaining balance (after deduction of ineligible bonuses) will be returned to the member via the original payment method within 7 business days, subject to completion of identity verification.

9Privacy & Data

Collection, use, and protection of members' personal data shoe33 conducted in accordance with our Privacy Policy, which can be found at Privacy Policy page. By registering an account, you consent to the collection and processing of your data as described in that Privacy Policy.

  • Your personal data will not be sold to third parties.
  • shoe33 uses 256-bit SSL encryption to protect all transmitted data.
  • You have the right to request access to your personal data or to request its deletion at any time.

10Limitation of Liability

shoe33 is not liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

  • Financial losses resulting from game outcomes.
  • Service interruptions due to system maintenance or technical issues beyond our control.
  • Losses resulting from unauthorised access to your account due to your own failure to keep your password secure.

Maximum liability shoe33 shall not, under any circumstances, exceed the total deposits made by the member within the 30 days preceding the claim.

11Amendments to Terms

shoe33 reserves the right to modify these Terms & Conditions at any time. Members will be notified of any material changes via email or an in-platform notice at least 7 days before the changes take effect.

It is each member's responsibility to review these Terms & Conditions periodically. The latest update date will always be displayed at the top of this document. Continued use of the platform after an amendment takes effect constitutes acceptance of the revised terms.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our support team shoe33 through the following channels:

  • Email: support@shoe33.net
  • Live Chat: Available 24/7 on the shoe33 platform
  • Response Time: Within 24 hours for email; within 5 minutes for live chat

For enquiries related to responsible gaming, please refer to the Responsible Gaming us or the FAQ for answers to frequently asked questions.


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